We want you to love your NYAM goodies, AND we also have to protect this small, mom-run business. Please read the policy below before ordering, especially for presale apparel and other final-sale items.

We accept returns on eligible, in-stock merchandise when you contact us within 14 days of the carrier-confirmed delivery date.

To qualify, an item must be:

• Unworn, unused, and unwashed.
• Free of odors, pet hair, makeup, deodorant, stains, damage, and signs of wear.
• Returned with all original tags, protective materials, accessories, and packaging.
• Accompanied by proof of purchase from notyouraveragemother.com.

We reserve the right to deny a return that does not meet these requirements or to deduct an amount reflecting any loss in value, where permitted by law.

HOW TO START A RETURN

Email hello@notyouraveragemother.com or request a return HERE within 14 days of delivery with:

1. Your name and order number.
2. The item you want to return.
3. The reason for the return.
4. Photos, if the item is damaged, defective, or incorrect.

If your return is approved, we will send instructions and the return address. Items mailed without approval may be refused or returned to the sender.

Approved returns must be shipped within 7 days of authorization. We recommend using a trackable shipping service. NYAM is not responsible for customer returns that are lost or damaged in transit.

RETURN SHIPPING

Customers are responsible for return-shipping costs for standard returns and exchanges. Original shipping charges are nonrefundable unless the order arrived damaged, defective, or incorrect.

If we provide a prepaid return label for a standard return, the label cost may be deducted from the refund. We do not charge a separate restocking fee.

REFUNDS

Once your return arrives, we will inspect it and email you with the outcome. Approved refunds are issued via store credit for the eligible merchandise price, less any applicable return-label cost.

Discounts are applied proportionally across an order. If returning part of a discounted order causes the remaining order to no longer qualify for a promotion or free-shipping threshold, the refund may be adjusted where permitted by law.

Presale apparel is not eligible for size exchanges. Please review the size chart and product details carefully before ordering.

PRESALE + PREORDER ITEMS: FINAL SALE

ALL PRESALE APPAREL IS FINAL SALE.

Presale pieces are ordered specifically based on customer demand. Because of this, presale apparel is not eligible for returns, refunds, cancellations, or exchanges due to sizing, fit, color preference, change of mind, or ordering the wrong item or size.

Please double-check the size chart, product details, shipping estimate, and your order before checking out. Once the presale window closes or your order is submitted for production, we cannot make changes.

Estimated presale shipping dates are estimates. Reasonable production or carrier delays do not automatically qualify an order for cancellation or refund. If a delay becomes material, we will communicate available options as required by law.

If in-stock and presale items are purchased in the same order, the entire order may ship together when the presale item is ready unless the product page or checkout says otherwise. Place separate orders if you want in-stock items shipped sooner.

If a presale item arrives damaged, defective, or incorrect, contact us within 7 days of delivery. If we screwed it up, we'll make it right.

FINAL-SALE ITEMS

The following are final sale and cannot be returned or exchanged except when they arrive damaged, defective, or incorrect:

• Presale apparel and any product identified as a preorder or presale item.
• Clearance merchandise.
• Gift cards and store credit.
• Event tickets, workshop registrations, VIP upgrades, education and other experiences.
• Personalized, customized, or made-to-order items.
• Blind-box items once opened.
• Items marked "final sale" on the product page or at checkout.

Final-sale terms displayed on a specific product page or during checkout are incorporated into this policy.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, or incorrect, email hello@notyouraveragemother.com within 7 days of delivery with your order number and clear photos of the item, packaging, and shipping label.

Do not discard the item or packaging until we respond. After reviewing the issue, we may offer a replacement, repair, store credit, or refund, as appropriate and as required by law. Normal wear, accidental damage, misuse, improper care, and ordinary variations in color, print placement, or handmade details are not manufacturing defects.

Nothing in this policy limits any rights or remedies that cannot legally be limited.

ORDER CHANGES + CANCELLATIONS

We begin processing orders quickly. Email hello@notyouraveragemother.com as soon as possible if you need a change or cancellation. We cannot guarantee changes or cancellations once an order has entered fulfillment.

Presale and preorder orders cannot be changed or canceled after the applicable cutoff stated above. If an address supplied by the customer is incorrect, additional shipping charges may apply.

LOST, STOLEN, OR MISSING PACKAGES

If tracking shows that a package is still in transit beyond the expected window, contact us so we can help investigate with the carrier.

If tracking shows "delivered" but you cannot find the package, first check the delivery area, household members, neighbors, and the carrier. Then contact hello@notyouraveragemother.com promptly. Carrier scans, claim rules, shipping protection, and applicable law may affect the available resolution.

NYAM is not responsible for packages sent to an address entered incorrectly by the customer, but we will help where reasonably possible. Orders returned to us because of an incorrect or incomplete address may require payment of new shipping charges before reshipment.

EVENT TICKETS

Event tickets, registrations, and VIP upgrades are final sale and nonrefundable unless the event listing states otherwise or NYAM cancels the event.

If NYAM cancels an event, the purchaser will receive the remedy stated in the cancellation notice and any refund required by law. Tickets are not refundable because of scheduling conflicts, illness, weather, failure to attend, or change of mind. Ticket transfers may be allowed at NYAM's discretion if requested before the event.

GIFTS

Gift recipients may request store credit for an eligible item during the return window. Proof of purchase is required. Refunds to the original payment method can only be issued to the original purchaser.

CONTACT

Questions? Email hello@notyouraveragemother.com with your name and order number. Please do not send returns to our mailing address without authorization.